Pre-Delivery Guide - Spa and Swim Spa (New Zealand)


Congratulations on the purchase of your new spa.



This article contains New Zealand information that differs from Australia. If you are looking for the Australian pre-delivery guide please click here.


This guide is designed to provide all the information CRITICAL for a smooth delivery and installation of your spa.


Not reading this guide can lead to injury, disappointment or added cost to you.


Simply click on the items below to find the specific section:


Table of Contents


Safety first

Please read this guide and all attached material carefully to avoid injury.

  • Never position a spa, swim spa, or any other type of pool near overhead cables or power lines.
  • All electrical work needs to be carried out by a licensed electrician and must conform to all national, state and local electrical codes in effect at the time of installation.
  • The appliance must be connected to a suitably rated and weather-protected power supply.
  • The supply line should be a dedicated power circuit and means for disconnection must be incorporated in the fixed wiring in accordance with your local wiring regulations.
  • Means for disconnection from the supply mains should have a contact separation in all poles that provide full disconnection under overvoltage category III conditions.
  • The appliance should be supplied through a residual current device (RCD) having a rated residual operating current not exceeding 30mA.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  • The appliance is not intended for use by young children or infirm persons unless they have been adequately supervised by a responsible person to ensure they can use the appliance safely.
  • Young children should be supervised to ensure they do not play with the appliance.
  • In order to avoid the possibility of hypothermia (heat stress) occurring it is recommended that the average temperature of the spa pool water should not exceed 40oC.
  • The control box, heater, pumps and other electrical items should only be serviced by a qualified spa service technician.
  • Do not operate electrical appliances within 1.5 m of the spa.

Note: It is the owner’s responsibility to display all required safety notices within view of the spa. 

What to consider before delivery

Send us your access details

Without your access details, we cannot deliver your spa.

Watch this short video so you can send us what we need to make your delivery go smoothly:





Positioning your spa or swim spa



Your spa needs a solid, flat, level foundation with adequate drainage. lt must be positioned to allow for adequate service access on all sides.

Proper planning will enhance the enjoyment of your spa experience and protect your privacy.
Do you need quick and easy access? If so, placing spas close to the house or changing room is ideal.

Do you have a view to admire from the spa?

If so, consider how the spa can be best rotated so the seating faces the view without obstructing the service panel.

If a cover lifter is to be fitted, you will need to allow 500mm clearance for the lifter to fold back out of the way and 150mm each side for the lifter arms.


Service access

Decking can create a stunning visual effect and by stepping down into your spa or swim spa, you benefit from added privacy and ease of access.

However, if you are building a deck around your spa, sinking it slightly or placing it against a wall, you must ensure easy access to the service panel is provided. This is almost always located on the same side of the spa as the touch-pad.

You must ensure that it is possible to drain the spa and move it to gain access to the other three sides, if next to a wall or other object.

We recommend you allow at least 600 mm clearance on all four sides for spas and swim spas.

If you are decking around the spa or swim spa we strongly advise that you do this after the item has been delivered. Swim spas cannot be moved without a crane so it is important that they are spaced at least 600 mm from any buildings, fences or retaining walls to ensure sufficient access to all panels.

When checking around your new pool we advise that you place upright supports at regular intervals around the spa set back 600 mm the cantilever the joist so that the deck is self-supporting around the spa so that technicians can access any service panels if required.

Spa World recommends that you position your spa to sit 300 mm above the deck height. This allows for safe entry and exit into the spa and most importantly allows for the cover safety clips to be attached to the spa's cabinet. If your spa shell is level with the deck you will need to install these clips onto the deck and they become a toe and trip hazard, typically ending with either a broken toe or broken clip. 



Make sure that if the spa or swim spa is to be positioned near a slope, dip or below ground level, that there is adequate drainage for any groundwater to run off.

We recommend a land drain around the four sides of the spa. Damage caused by flooding Is not covered under warranty.

 See the section about installing your spa in the ground for details on installing a sump and pump.

Foundation or base

If the foundation is inadequate, it may shift or settle after the spa is in place causing stress to the shell and cabinet which will void the warranty. You are responsible for the cost and installation of your foundation or base.

  • Dry weight (unfilled) Portable Spa will weigh between 120 kg and 1,000 kg (1.0 Tonne)
  • Dry weight (unfilled) Swim Spa will weigh between 800 kg and 1,600 kg (1.6 Tonne)

We recommend the following surfaces:

  • 100 mm thick reinforced concrete pad for portable spas
  • 150 mm thick reinforced concrete pad for swim spas
  • A deck built to New Zealand building standards and certified by a qualified engineer that it can carry the full weight.

Swim Spa Concrete Slab

  • In terms of the overall dimension we recommend at least 600mm extra on all sides meaning the minimum pad size should be 1200mm larger than the swim spa itself. This extra is not necessarily required if the swim spa is being decked around or sunken below ground level.
  • If you wish to use swim spa steps to access the spa, these should be placed at the side of the spa end so that you can step onto the spa seating to make access and egress easy. The swim spa steps measure 1200mm wide, 730mm deep and 795mm high so take this into account when planning your pad.
  • The heat pump must be installed at least 1.2 metres from the spa pool but not more than 2.5 meters from the circulation pump which is located at the spa end/seating area of the spa.




All electrical work must be carried out by a licensed electrician only.

  • You are responsible for the cost and organizing an electrician if required.
  • Electrical connections for your spa are typically found under the touchpad of your spa.

In the comment sections of your order, your salesperson should have noted the power requirement in amps that your spa requires to operate. This information can also be found in on the specification sheet for that model and in the table below here.

If you require an electrician, you will need to supply the power requirement information to your electrician for them to quote correctly.

To meet the requirements of AS/NZS3000 an electrical socket adjacent to an above ground spa less than 5000 litres must be IPX5 rated, must be greater than 1.25m from the inside edge of the spa, and greater than 450mm off the ground, it must be on its own circuit and must be RCD protected.

Electrical Service for Spa Requiring 10-15 amps

Spas that are listed as 10 or 15 amps will require an outdoor waterproof powerpoint with an earth leakage protection device (unless there is one already fitted to your power board). Some, but not all brands of spas that are 10-15 amps come with a power lead that is approximately 5 metres long and located under the touch-pad. For the cord to reach the powerpoint you need to position the touchpad side of your spa to within 2 metres of the powerpoint.

Consult your electrician but in most cases, due to safety reasons, you cannot have the powerpoint closer than 1.5 metres to the spa.

If your spa is located further than the power cord length, your spa must be hardwired by an electrician.

Note: All Connections over 15 amps will require hardwiring from a qualified electrician.


 Wire placement for 10 and 15 amp spas

To provide maximum flexibility, the spa cabinet is not pre-drilled to allow for the power cord to be run out of the cabinet. Therefore, a 60 mm hole should be drilled in the appropriate position. On some models, but not all, a special transition cap is provided to tidy the hole and this will be found with the spas instruction manual. 


Electrical Services for Spas Requiring 20+ amps

If your spa is 20 amps or more, it will need to be hard-wired by an electrician. This typically means that your electrician is required to make two trips; the first to do the initial circuit and connection work and the second to connect the wires after delivery and before the handover.

If your spa has a SpaNet controller it can be used with single or three-phase power. The controller is configurable with the change of jumpers.


Swim Spa Power Requirements:

Vortex Swim Spas:
For most, the reason for buying a swim spa is to be able to swim in it! As such, swim spas have 2 or larger pumps that drive the swim stream.

When not in use, swim spas use surprisingly little power, however with the swim pumps on, this power draw increases and therefore adequate power supply is crucial to get the most from your swim spa.

Please see the reference section for your specific model to find the power requirements.

NOTE: If you do not have the maximum power requirement available, the swim spa will be set up so that the heater will turn down when one or more of the swim pumps are activated.

Within Australia and New Zealand, these will be single-phase power supplies, however, the swim spa can be configured to use either 2 or 3 phases if required.

If you have questions, please contact your delivery team on 0800 400 21 or email

NOTE: All Dual Zone swim spas have 2 separate controllers and require individual electrical connections.

Single Zone Swim spas require 1 connection

Dual Zone Wim Spas require 2 separate connections as each zone is operated by individual controllers. Eg. 15amps to the spa zone + 32amps to the Swim zone. Each zone must be on a separate circuit. It is not legal to split the power cable from 1 circuit to the 2 zones.


Model Max Requirement (Amps) Min Requirement (Amps)  Total Required (Amps)
Single Zone Plunge Models 15 15 15
Singe Zone Pro Models 32 32 32
Single Zone Extreme Models 45 45 45
Hydrozone Pro Models 32 + 15 32 + 15 45
Hydrozone Extreme Models 45 + 15 45 + 15 60
Jacuzzi® PowerActive™ 32 32 32
Jacuzzi® PowerPro™ 32 32 32

The above assumes that a heat pump is fitted (excluding Jacuzzi® models). All Dual Zone swim spas have 2 separate controllers and require individual electrical connections.


Wire placement for portable spas 20+ amp

When hard-wiring the spa, the electrician will typically drill a hole in the cabinet and run conduit to connect the spa electrics. Please discuss where you would like this hole drilled with your electrician.

Alternatively, if you are preparing a new base for your spa or installing onto a deck and would like to conceal the power, you can have your electrician run conduit before the base is prepared so that when the spa is delivered the power will come from underneath the spa and be concealed. (Jacuzzi® Swim Spas do not have this option. Power enters through the cabinet)

When the delivery driver arrives you will need to advise them of the power location and a hole in the base of your spa will need to prepared to accommodate the power cable. (As every spa is different we cannot guarantee that every spa will accept this method of installation. Refer to the specific tech pack for your spa.)

If you have questions, please contact your salesperson or start a live chat with our friendly support agents.

Vortex Spas™ Swim spas:

Fisher Spas™ and Lifestyle Spas™ Tranquility™ Swim Spas:




To secure your spa or place your spa into production we require a 50% deposit payment. Your final payment is required 7 days prior to delivery.

If you are not ready for delivery when your spa arrives in our warehouse, we will hold your spa for up to 2 weeks. After the 2 weeks, you will be charged a storage fee of $75 per week for portable spas or a $300 per week for swim spas.

If possession of the spa will not be accepted within 8 weeks of its arrival Spa World reserves the right to re-sell the Spa and order a replacement for your order once given 12 weeks notice.

If the product is already in our warehouse or a showroom floor model, payment in full must be made 7 days prior to delivery.

Payments can be made via credit card by visiting your local store or by contacting us.

Please note Visa and Mastercard payments incur a 2% surcharge fee. Amex is a 4% surcharge fee.

Direct Deposits must be made in 7 days in advance of the delivery to ensure funds have cleared.
Our Bank Account details are as follows:

Spa World Ltd
ASB Account Number: 12-3252-0003260-00

Please quote your surname or invoice number as your reference should you choose this option.



Taking delivery of your spa

When our delivery team has a firm arrival date for your spa or your spa has arrived, our delivery team will contact you to arrange a suitable delivery date and time.

The delivery team's duty is to deliver the spa as outlined previously in this guide, be sure to give clear instructions of where the spa is to be located.

If a cover lifter is to be fitted, allow 500mm clearance for the lifter to fold back out of the way and 150mm each side for the lifter arms.

Our delivery team will make one drop off. If they are required to come back to reposition the spa for any reason other than through fault of their own, an additional delivery fee will be charged.

Once the spa is in position, please sign to verify that you have received your spa.

Note: Upon delivery of your spa you should unwrap it immediately to avoid excessive heat build-up, even if you are not installing it straight away. Any damage caused by overheating is not covered by your warranty.

Note: Please keep the cover on at all times including while empty, especially if in direct sunlight. While empty and during extreme heat it is suggested to periodically vent spa in the evening by opening part of the cover to release built-up heat.


Forms of Delivery

Our employees and customers safety is paramount therefore all deliveries conducted must meet NZ Health and Safety regulations.

Depending on your access and size of your spa there are a number of ways your spa can be delivered. The following forms also apply to VIP Deliveries. For VIP Delivery Option please contact your salesperson for details.

Metro Portable Standard Delivery: Product up to 2.3 Square:

Delivery includes 1 person and a trolley. A clear pathway from your driveway is required. It is important to note that once on its side the spa becomes up to 1.2 metres wide, up to 2.6 metres high and 3 metres long including the trolley. You need to walk through your property from the driveway to the spa's final position with these measurements and any corner maneuvering in mind.

NOTE: If in the event your delivery is non-standard, additional charges may apply. Please contact our delivery team if you wish to discuss this further on 0800 400 212 or email

Metro Swim Spa Delivery: Product larger than 2.3 Square & Swim Spa Product:

Delivery is included to your property, the product needs to be put into position with either a Hiab or Crane lift (Crane not Included unless specified on your Sales Order Confirmation). To trolley a Swim Spa or Large Spa into position is Non-Standard and needs to be quoted prior to delivery.

Non-Standard Delivery:

Non-Standard conditions include but are not limited to; steep surface gradient of property, steps, retainer walls, tight spaces, powerlines, narrow gate widths, low eaves or any delivery that involves inserting into decking.

If the product cannot get into position because the access is not barrier-free and the product has to go back to the depot and be delivered at another date, a service fee, storage fee and an additional delivery fee will be charged.

To prevent disappointment and unnecessary costs please contact your delivery team prior to your delivery. Please email any photos & measurements to if you are unsure of your site access.

If you have not purchased a VIP Delivery, we recommend that your chosen crane company visit your property to assess the potential access, any potential access challenges and to ensure that the intended site is within safe reach.

While spas can often be lifted without spreader bars, this is at the discretion of the crane company and we insist that they are used for lifting swim spas.

It is the sole responsibility of the crane company to ensure that the spa is moved without damage and it is your responsibility to ensure that they are suitably insured for damage occurring to either your spa or your property. We cannot and will not be held responsible for any damage to person or property while the product is in the air or while the crane is operating.

Out of Area / Depot pickups

Delivery outside Metropolitan areas may be completed by general carriers and are available for collection from the general carriers closest depot only.

If you have chosen to collect your spa from our nearest depot, or you have your own freight company to collect it, you will be responsible for it as soon as it has left our warehouse. It is recommended that, even if you assign a courier to pick up the product, you are also present to inspect the goods at our warehouse to avoid any issues.

CAUTION: If you have to position the spa for some time before filling it, be sure to avoid direct sunlight on the shell by securely fitting and locking the hardcover in position. If you have instructed a courier to transport your goods, be sure to advise them to store the spa pool out of direct sunlight. Direct sunlight and excessive heat can damage the product, and this will not be covered by our warranty.


What’s next?

IMPORTANT: Before filling your spa, please read the instructions carefully. Most importantly,
please ensure that all barrel unions on either side of all pumps and your heater are securely tightened.

Once your electrician has hooked up the power for your spa and you are ready to fill it. Fill the spa to a level that is referred to in your user manual. In the unlikely event you notice any water coming from the spa, please stop filling it and contact us immediately.

For a complete set of operating instructions, please refer to the information pack that will
arrive with the spa or find the link at the back of this guide to download the manual for your spa model.

Note: To avoid disappointment at the time of delivery, please read following delivery access requirements carefully.

Delivery Access Requirements

To ascertain the safest type of delivery required for your property, please kindly send through a few pictures showing the access from your driveway to where the spa's final position will be to

The delivery requires a clear and obstruction-free path, meaning adequate length, height and width all the way.

The access MUST be free from any obstacles - being steps, tight corners, overhanging wires, fences etc, basically anything that could prevent us from getting your spa into place using one installer and a trolley only.

Please note as per our Terms and Conditions, a minimum of 3 adults (including our installer) could be required to be at home on the delivery day should there be any issues with access at all.

Your salesperson should have discussed access requirements with you when you purchased your spa. In addition to the dimensions of the spa, you need to allow 300 mm of height for the trolley.

For example, if your spa is 2350 X 2350 X 920 mm and is to go on its side to the place where you want it, you must allow 2600 mm in height and at least 1-1.2 meters in width when measuring. If it needs to turn corners there must be an allowance for the width and also length.



Delivery Requiring a Crane

If access is difficult, a crane may be required. If you have ordered a swim spa, a crane will be required. The size of the crane required is dependent on your access and position of the spa.

Cranes are not as expensive as some would think and it is important to use the right crane for the job to avoid unnecessary costs. If you have not already discussed delivery access with your salesperson please do so as soon as possible.

Depending on the access you have, you may be able to crane the spa into position using a truck-mounted hiab. This type of crane delivery can be the most cost-efficient, however, it requires the truck to be able to drive within an appropriate distance to the intended location of the spa. (Typically 5 metres).

Stand alone, truck-mounted cranes will have a much larger reach. However, these cranes are often very wide, very heavy and may not be able to drive on a domestic driveway. It is very unlikely that a crane of this type will be able to operate from grass or 'off-road', but some all-terrain cranes are available.

In all cases please consult with your salesperson so that they can point you in the right direction. It is best to have everything arranged well before delivery to avoid delays.

Note: It is virtually impossible to move a swim spa by hand. Once in position, it is there to stay and so it is vital that it is placed in its final position whilst the crane or hi-ab truck is on-site.


 Sinking your spa or swim spa into the ground

If you are planning to sink your spa into the ground, we strongly advise that you read on.
If this is not done properly it can be the equivalent of welding your car bonnet shut!

When excavating your hole, ensure that you allow an extra 500 mm from each side of the swim spa and an extra 1000 mm at the spa end for access to the equipment bay.

If a heat pump or pit drain is being installed below ground level, sufficient room must also be allowed for these items.

As such, a swim spa measuring 4 m x 2.3 m would require a hole that is 3.3 m x 5.5 m


The walls then have to be retained this can be done with timber, bricks or concrete. (Optional) Using a liquid filler, fill all the gaps in between the timber and then paint using a black seal waterproof paint. This will stop any seepage from the dirt into the pit.


Drainage of the pit needs to be fitted. A full-length drain should be used that either gravity drains to the outside of the pit, or drains into a sump with an automatic submersible pump fitted.

NOTE: If a submersible pump is used, make sure it is not on the same circuit that the spa is on or your spa can flood during shut down.

The base needs to be a concrete pad 150 mm thick. Make sure of your heights and what height you want the swim spa to finish so as to sit flush in relation to any decking.

Adequate ventilation is required if also installing an external heat pump. Please consult your third party contractor on local requirements before works start.

Once the swim spa is in position, you can complete the decking up to the spa.

Note: It is important that access is available to all sides and most importantly,
the equipment bay of your swim spa. This can be achieved using removable decking panels. Failure to take this into account could lead to significant costs if your swim spa needs to be serviced in the future. 

Note: Spa World does not recommend running any water-filled PVC plumbing under the slab or through the slab. If leaks occur access or damage to equipment is not covered under warranty.


External Heat Pump

Heat Pumps are an optional add-on and sold separately. They are not compatible with all spas.

If you choose the optional heat pump:

  • A heat pump can save up to 70% of the heating cost over an electric heater.
  • Heat pumps can heat and cool.

Heat Pump Installation Timing

If you have purchased an External Heat Pump with your spa and have chosen a VIP delivery, your Heat Pump will be installed at the same time as your spa delivery.

Location of your Heat Pump

Please download the manual for your specific heat pump by clicking the link on the manual page at the end of this guide.

The heat pump must be installed at least 1.2 metres from the spa pool but not more than 2.5 meters from the circulation pump which is typically located under the touchpad end of the spa.

The heat pump must sit on either a concrete base or well-laid concrete paving stones. The most common solution is to pour a pad extension for the heat pump when the main pad is poured.

The heat pump moves a lot of air and so both the back and front of the heat pump must be completely unobstructed. The manufacturer recommends 300 mm at the back, 500 mm each side and 2.5 m to the front of the unit.

The heat pump is very quiet (49dB), but you should avoid placing your heat pump outside the bedroom window for example.

If you wish to avoid fencing your spa, the heat pumps plumbing should be fitted low to the ground so as not to be used as a step. Heat pumps should be secured to the concrete pad using dyna-bolts or similar.

Diagram of heat pump layout including measurements coming soon...

Heat Pump Installed In a Pit

The heat pump must be at least 1.2 metres from the edge of the swim spa but no more than 3 metres away.

The heat pump should be installed at the same level as the base of the swim spa. If your swim spa is being sunk into a pit, then the heat pump should be installed in the pit with its backside 300 mm away the pit wall, and the front side facing across the front side of the swim spa to ensure it has adequate airflow.





Fitting a Heat Pump Yourself?

  1. Turn off the spa and close shut off valves to the circulation pump and controller. (Marked 1 on
    the diagram)
  2. Consult the Spa Net installation guide to connect power and control wire. SV Series Heat Pump Installation Guide
  3. Remove existing plumbing between circulation pump and S.V controller. (Marked 2
    on the diagram)
  4. Fit the new 40 mm circulation pump union supplied and point it in the direction where the heat pump will be located.
  5. Cut holes into the cabinet where the pipe will run into the heat pump, be sure to cut the
    holes at a height that allows the pipes to remain even and supported on the cabinet.
  6. Run 40 mm pipe from the circulation pump to the inlet of the heat pump.
  7. From the outlet of the heat pump, run 40 mm pipe to the inlet of the S.V controller using the
    supplied union to make the new connection.
    NOTE: You must use PVC hard pipe on the outside of the spa, the flexible pipe may only be used internally.
  8. Open the shut-off valves. (Marked 1 on the diagram)
  9. Undo the top outlet on the heat pump to bleed air out of the system.
  10. Close it once the water comes out and then switch on the spa.
  11. Make sure the circulation pump is flowing and is free of any airlocks.
  12. Depending on the installation, pure-zone filters may create a flow error, we suggest replacing this filter with a standard paper version


Parts supplied

  • 1 x circulation pump barrel union.
  • 1 x 40 mm 90 Degree Street elbow.
  • 1 x S.V barrel union.


Tools and parts required

  • 40 mm or larger hole saw
  • PVC Pipe Glue
  • Hacksaw
  • 40 mm hard pipe (The amount of pipe or fittings required will depend on your installation)

NOTE: Depending on the installation of your heat pump, your pure zone filter may need to be replaced with a pleated filter, if you receive a flow error, shut down the spa and replace the pure zone with a paper filter before re-starting if the problem persists please ring the service number.


SV Mini Heat Pump Connection

Add SV Mini Diagram coming soon


Gas Heating

Most spas are gas heat compatible. Gas heaters are installed by a third-party technician. Please talk to your salesperson for details.


Running Costs

Running costs for spas are impossible to predict accurately! There are a considerable amount of factors that will affect the cost of running your spa, such as:

  • Volume of water
  • Set temperature
  • Ambient temperature (The temperature where your spa is placed)
  • Location of spa (sheltered or exposed to the elements)
  • Amount of pumps
  • Usage of spa
  • Insulation of spa
  • Filtration settings
  • Local electricity rates
  • Spa usage during peak or off-peak electricity rates

The list goes on, and as you can see it is a complicated subject. There are ways to manage the running costs of your spa, so please do not hesitate to contact our customer service line for advice.


Heating Time

The heating time of your spa is also impossible to predict. Just like running costs, there are many variables to consider, such as:

  • Volume of water
  • Heater element size
  • Pool and ambient temperature

As a guideline, we can estimate that a standard spa pool of 1500 litres with a 3 kW heater element, will increase in temperature between 1-2 degrees per hour (cover on).

If you have a larger heater element such as 6 kW, you could obtain between 2-4 degrees per hour.
Heat pumps can significantly decrease healing time and reduce power consumption, however, your heat time will always be relevant to the volume of water and power available to heat the water. 


Swim Spa specific information

Swim Spa Fencing Requirements

Whilst there is some variation from councils regarding fencing requirements for spas, you should assume that if you are installing your swim spa in the ground or adding decking, the council will require a fence of 1.2 metres surrounding the spa.

This can often be avoided if the swim spa is installed above ground, as swim spas are generally more than 1.2 metres high. However, when installed above ground the council requires that the steps are removable and there are no other items around the spa that can be used as a step. This includes heat pumps.
If you wish to avoid fencing your swim spa by leaving it completely above ground, the heat pump will need to be installed at least 1.2 m away from the side of the swim spa.

NOTE: The above is a guideline only; please consult directly with your local council on your legal obligations regarding the installation of the swim spa.


Jacuzzi® spas specific information including SmartTub™

Instructions for setting up the SmartTub™ with you your Jacuzzi® Spa








SpaNet SV Series User Guide

New Spa Owners Set up Guide

Chemical Quick Start Up Guide


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