How can we help?
Promoted articles
- Jacuzzi® SmartTub™ Instructions (Connecting the App, Installing Hardware and Resetting)
- Pre-delivery Guide - Spa and Swim Spas
- Quick Spa Start Up Guide
- SV Series Heat Pump Installation & Instruction Manual
- Spa Net Smart Touch User Manual
- SV Mini Installation & User Guide
- SpaNet SV Series User Manual
- How to install the Vortex Spa App
- Vortex Warranty
- How do I set up my new vortex spa pool?
- How do I install my heat pump?
- How do I clean, replace and maintain a Vortex laminar jets?
FAQ
Jacuzzi® Spas
Internal Knowledge Base
- Spa World Delivery Terms & Conditions (New Zealand)
- Cyanuric Acid:
- Spanet SV Series Heat Pumps- Installation and Instruction Manual for SN-HP-55P , SN-HP-90P ,SN-HP-120P
- Freshwater Salt System
- Panorama Saunas
- Vortex Saunas Installation Manual
Spa Covers
Water Quality
- Can I use BioGuard perfect balance with Poppits?
- How do I change over from Chlorine or BioGuard Armour to a Chlorine Free Sanitiser?
- What level of UV light do your UV Sanitizing system produce?
- What is BioGuard Perfect Balance used for?
- How do I maintain my HotSprings Tri X filter?
- Can I use Epsom or Magnesium salts in my spa?
Guides & Specifications
Jacuzzi
- Jacuzzi® SmartTub™ Instructions (Connecting the App, Installing Hardware and Resetting)
- Jacuzzi® J-300™ Collection User Manual
- Jacuzzi® Spas Warranty
- Jacuzzi® J-400™ Collection User Manual
- Jacuzzi® J-200 Collection User Manual
- Jacuzzi® Portable Spa Brochure - 2020 V2
Viking Spas
Australia User Guides
New Zealand User Guides
SpaNet Controller Guides
- SV Series Heat Pump Installation & Instruction Manual
- Spa Net Smart Touch User Manual
- SV Mini Installation & User Guide
- SpaNet SV Series User Manual
- How to check the Frimware Version on a SpaNet SV Controller
- A-Tech SPA Control System Model: SPC002
Arcadia Spas
See all 8 articlesFisher Spas
- Fisher Spas™ Audio and WiFi Kit Installation Instructions
- Fisher Spas Owner Manual
- Fisher Warranty
- Fisher VL260 Balboa Guide
- Balboa GS100 Tech Sheet
- TP600 and TP400 Control Panels
Hot Springs
- Hot Springs 2019
- Fastlane E2000
- Hot Springs Highlife Owners Guide
- Hot Spring Spa massage - Circ pump offline
- Hot Spring Spas Freshwater Salt System FAQ
- Hotsprings Freeflow Spa Warranty
Vortex Spas
- How to install the Vortex Spa App
- Vortex Warranty
- IKON Owners Manual Australia & New Zealand
- Vortex Spa User Manual
- Vortex Gemini - Gecko Touchpad Manual
- AquaVibe User Manual
Lifestyle Spas & Leisure
Getting Started
General Information
- Chemical Quick Start Up Guide - Water care made easy
- What is the thickness of the removable side panel on a Vortex Spa?
- Do you buy second hand spas?
- How long will my spa take to heat up?
- What type of hose can I use to drain my spa?
- What is the recommended temperature for my Spa Pool?
Product Decisions
Purchasing Process
- Pool vs Swim Spa?
- How can I pay for my spa?
- Do you offer finance options?
- How much deposit is required to secure a spa order?
- How do I choose the right seating arrangement / spa shell design?
- Does a new spa include a lockable spa cover?
Installation
- How do I set up my new vortex spa pool?
- How do I install my heat pump?
- How to assemble a Vortex™ Infrared Sauna
- How many amps does the SV3 controller require and work with my spa?
- How can I increase my new spa heat up time?
- How do I wire my Hot Springs Spa?
Delivery
- Spa World Forms of Delivery Terms & Conditions
- Who puts the latches on my new spa cabinet after delivery?
- Can I put my spa delivery on hold until I have prepared my property?
- How will I know when my spa has arrived and ready for delivery?
- Will the delivery contractor dispose of the spa packaging?
- Do I pay the delivery team on arrival?
Spa Features
- How do I set the sleep mode on my touchpad?
- Does my vortex spa have a default sleep time?
- How do I set my touchpad if I have solar power?
- Why is my camlock filter difficult to install?
- What do the control valves operate in my spa?
- What is a Purezone filter?
Safety
Running Costs
Technical & Warranty
Trouble Shooting
- My Hotspring Touchpad says "Searching for spa?
- How can I increase the heat up time on my SV mini controller?
- Why is my spa not heating and changing temperature?
- Why are my spa jets not working?
- Why is there yellow liquid coming out of the Ozonator?
- Can my spa water temperature be affected by the ambient temperature?
Heating Methods
- How do I connect a heat pump to the SpaNet SV2 controller?
- Why is my power bill so high when I have a heat pump to heat my spa?
- How do I change the temperature from Fahrenheit to Celsius on the SpaNet Controller?
- How loud is the heat pump?
- Can I run my spa on a solar heating system?
- What is a heat pump and how can it save me money?
Warranty
Error Messages
- What does the PR message mean on my fisher spa touch pad?
- How do resolve the Error Moto-Massage/Jet Inoperative on my Hot Springs spa?
- What does the Blue Logo "Power" mean on my Hot Springs Spa?
- What does the Green logo "Ready" mean on my Hot Springs Spa?
- How do I resolve the Error dY on Balboa MVP260 touchpad?
- How do I resolve the Error dr on Balboa MVP260 touchpad?
Service & Maintenance
Service and Maintenance
- How do I clean, replace and maintain a Vortex laminar jets?
- Does my Jacuzzi® require the spun Pro-Clarity™ filter?
- Can I run my Hot Spring spa ozone and ACE salt system at the same time?
- Why do my test strips show a low chlorine reading?
- What is the thickness of my Jacuzzi® ProLast™ Spa Cover?
- How do I know which filter is the main/primary filter on my Vortex spa?