How can we help?
Promoted articles
- Viking Spa User Manual
- Pre-delivery Guide - Spa and Swim Spa (Australia)
- Chemical Quick Start Up Guide (Australia)
- Spa World Pre-delivery Guide (New Zealand)
- Chemical Quick Start Up Guide ( New Zealand)
- SV Series Heat Pump Installation & Instruction Manual
- SV Mini Installation & User Guide
- SpaNet SV Series User Manual
- How do I set up my new spa pool?
- How do I install my heat pump?
FAQ
Internal Knowledge Base
Spa Covers
Water Quality
- Can I use BioGuard perfect balance with Poppits?
- How do I change over from Chlorine or BioGuard Armour to a Chlorine Free Sanitiser?
- What level of UV light do your UV Sanitizing system produce?
- What is BioGuard Perfect Balance used for?
- How do I maintain my HotSprings Tri X filter?
- Can I use Epsom or Magnesium salts in my spa?
Guides & Specifications
Viking Spas
Australia User Guides
New Zealand User Guides
SpaNet Controller Guides
- SV Series Heat Pump Installation & Instruction Manual
- SV Mini Installation & User Guide
- SpaNet SV Series User Manual
- What are the dimensions for the SpaNet controller box?
- Spa Net Smart Touch User Manual
- SV Series Wiring Diagram
Arcadia Spas
See all 10 articlesFisher Spas
- Fisher Spas Pre-delivery Guide
- Fisher Spas Owner Manual
- Fisher Warranty
- Fisher Play
- Fisher Two
- Fisher Three
Hot Springs
- Hot Springs Owners Guide
- New FreshWater® Salt System
- Hot Springs Ace Sanitizing System Guide
- Grandee NXT
- Grandee
- Envoy NXT
Vortex Spas
- IKON Owners Manual Australia & New Zealand
- IKON Spa Specification Sheet
- Vortex Spa User Manual
- Vortex Warranty
- Vortex Gemini - Gecko Touchpad Manual
- AquaVibe User Manual
Getting Started
General Information
- What can I use to clean my spa shell?
- What is the thickness for the removable side panel on a vortex spa?
- Do you buy second hand spas?
- How long will my spa take to heat up?
- What type of hose can I use to drain my spa?
- What is the recommended temperature for my Spa Pool?
Product Decisions
Purchasing Process
- Do you have specials?
- Pool vs Swim Spa?
- How can I pay for my spa?
- Do you offer finance options?
- How much deposit is required to secure a spa order?
- How do I choose the right seating arrangement / spa shell design?
Installation
- How do I set up my new spa pool?
- How do I install my heat pump?
- How many amps does the SV3 controller require and work with my spa?
- How can I increase my new spa heat up time?
- How do I wire my Hot Springs Spa?
- When will my Ace Sanitizing System be installed?
Delivery
- Spa World Forms of Delivery Terms & Conditions
- Who puts the latches on my new spa cabinet after delivery?
- Can I put my spa delivery on hold until I have prepared my property?
- How will I know when my spa has arrived and ready for delivery?
- Will the delivery contractor dispose of the spa packaging?
- Do I pay the delivery team on arrival?
Spa Features
- How do I set the sleep mode on my touchpad?
- How does the P.SAV setting effect my spa heating?
- Does my vortex spa have a default sleep time?
- How do I set my touchpad if I have solar power?
- Why is my camlock filter difficult to install?
- What do the control valves operate in my spa?
Safety
Running Costs
Service & Maintenance
Service and Maintenance
- What do the blue and red light on my Vortex/SpaNet touchpad mean?
- Do I have to use Hot Springs test strips with the Ace salt water system?
- How do I clean my pleated spa filters?
- Why is the UV light on my spa red and not green?
- What is the most cost effective hydrogen peroxide system?
- What can cause itchy skin and eye irritation?
Technical & Warranty
Trouble Shooting
- How can I increase the heat up time on my SV mini controller?
- Why is my spa not heating and changing temperature?
- Why are my spa jets not working?
- Why is there yellow liquid coming out of the Ozonator?
- Can my spa water temperature be affected by the ambient temperature?
- Why are my Hot Springs spa lights not working?
Heating Methods
- How do I connect a heat pump to the SpaNet SV2 controller?
- Why is my power bill so high when I have a heat pump to heat my spa?
- How do I change the temperature from Fahrenheit to Celsius on the SpaNet Controller?
- How loud is the heat pump?
- Can I run my spa on a solar heating system?
- What is a heat pump and how can it save me money?
Warranty
Error Messages
- What does the PR message mean on my fisher spa touch pad?
- How do resolve the Error Moto-Massage/Jet Inoperative on my Hot Springs spa?
- What does the Blue Logo "Power" mean on my Hot Springs Spa?
- What does the Green logo "Ready" mean on my Hot Springs Spa?
- How do I resolve the Error dY on Balboa MVP260 touchpad?
- How do I resolve the Error dr on Balboa MVP260 touchpad?