Congratulations on the purchase of your new spa.
This guide is designed to provide all the information CRITICAL for a smooth delivery and installation of your spa.
Not reading this guide can lead to your disappointment and added cost to you.
Please read it carefully and chat with our customer care team if you require any further clarification.
- External Heat Pump (Optional)
- Portable spa specific information
- IKON specific information
- Hotspring specific Information
- Swim Spa specific information
- Gas Heating
- Running Costs
- Heating Time
- Sinking your spa or swim spa into the ground
- Reference Information
Please read this guide and all attached material carefully.
- Never position a spa, swim spa, or any other type of pool near overhead cables or power lines.
- All electrical work needs to be carried out by a licensed electrician and must conform to all national, state and local electrical codes in effect at the time of installation.
- The appliance must be connected to a suitably rated and weather protected power supply.
- The supply line should be a dedicated power circuit and means for disconnection must be incorporated in the fixed wiring in accordance with your local wiring regulations.
- Means for disconnection from the supply mains should have a contact separation in all poles that provide full disconnection under overvoltage category III conditions.
- The appliance should be supplied through a residual current device (RCD) having a rated residual operating current not exceeding 30mA.
- If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
- The appliance is not intended for use by young children or infirm persons unless they have been adequately supervised by a responsible person to ensure they can use the appliance safely.
- Young children should be supervised to ensure they do not play with the appliance.
- In order to avoid the possibility of hypothermia (heat stress) occurring it is recommended that the average temperature of the spa pool water should not exceed 40oC.
- The control box, heater, pumps and other electrical items should only be serviced by a qualified spa service technician.
- Do not operate electrical appliances within 1.5 m of the spa.
Note: It is the owner’s responsibility to display all required safety notices within view of the spa.
What to consider before delivery
Positioning your spa or swim spa
Your spa needs a solid, flat, level foundation with adequate drainage. lt must be positioned to allow for adequate service access on all sides.
Proper planning will enhance the enjoyment of your spa experience and protect your privacy.
Do you need quick and easy access? If so, placing spas close to the house or changing room is ideal.
Perhaps you want extra privacy by adding a gazebo?
Do you have a view to admire from the spa?
If so, consider how the spa can be best rotated so the seating faces the view without obstructing the service panel.
Decking can create a stunning visual effect and by stepping down into your spa or swim spa, you benefit from added privacy and ease of access.
However, if you are building a deck around your spa, sinking it slightly or placing it against a wall, you must ensure easy access to the service panel is provided. This is almost always located on the same side of the spa as the touch-pad.
You must ensure that it Is possible to drain the spa and move it to gain access to the other three sides, if next to a wall or other object.
We recommend you allow at least 600 mm clearance on all four sides for spas and 900 mm for swim spas.
If you are decking around the spa or swim spa we strongly advise that you do this after the item has been delivered. Swim spas cannot be moved without a crane so it is important that they are spaced at least 900 mm from any buildings, fences or retaining walls to ensure sufficient access to all panels.
When checking around your new pool we advise that you place upright supports at regular intervals around the spa set back 600 mm the cantilever the joist so that the deck is self-supporting around the spa so that technicians can access any service panels if required.
Spa World recommends that you position your spa to sit 300 mm above the deck height. This allows for safe entry and exit into the spa and most importantly allows for the cover safety clips to be attached to the spa's cabinet. If your spa shell is level with the deck you will need to install these clips onto the deck and they become a toe and trip hazard, typically ending with either a broken toe or broken clip.
Make sure that if the spa or swim spa is to be positioned near a slope, dip or below ground level, that there is adequate drainage for any ground water to run off. In this instance, we recommend a land drain around the four sides of the spa. Damage caused by flooding Is not covered under warranty.
Foundation or base
If the foundation is inadequate, it may shift or settle after the spa is in place causing stress to the shell and cabinet which will void the warranty.
- Dry weight (unfilled) Portable Spa will weigh between 120 kg and 1,000 kg (1.0 Tonne)
- Dry weight (unfilled) Swim Spa will weigh between 800 kg and 1,600 kg (1.6 Tonne)
We recommend the following surfaces:
- 100 mm thick reinforced concrete pad for portable spas
- 150 mm thick reinforced concrete pad for swim spas
- A deck built lo Australian building standards and certified by a qualified engineer that it can carry the full weight.
All electrical work must be carried out by a licensed electrician only.
- You are responsible for the cost and organizing an electrician if required.
- Electrical connections for your spa are typically found under the touchpad of your spa.
In the comment sections of your order, your salesperson should have noted the power requirement in amps that your spa requires to operate. This information can also be found at the back of this guide in the reference section or you can contact your salesperson. If you require an electrician, you will need to supply the power requirement information to your electrician for them to quote correctly.
Spa Requiring 10-15 amps
Spas that are listed as 10 or 15 amps will require an outdoor waterproof powerpoint with an earth leakage protection device (unless there is one already fitted to your power board). Some, but not all brands of spas that are 10-15 amps come with a power lead that is approximately 5 meters long and located under the touch-pad. For the cord to reach the powerpoint you need to position the touchpad side of your spa to within 2 Meters of the powerpoint.
Consult your electrician but in most cases, due to safety reasons, you cannot have the powerpoint closer than 1 meter to the spa.
If your spa is located further than the power cord length, your spa must then be hardwired by an electrician.
|Note: All Connections over 15 amps will require Hard wiring from a qualified electrician.|
Wire placement for 10 and 15 amp spas
To provide maximum flexibility, the spa cabinet is not pre-drilled to allow for the power cord to be run out of the cabinet. Therefore, a 60 mm hole should be drilled in the appropriate position. On some models, but not all, a special transition cap is provided to tidy the hole and this will be found with the spas instruction manual.
Spas Requiring 32+ amps
If your spa is 32 amps or more, it will need to be hard wired by an electrician. This typically means that your electrician is required to make two trips; the first to do the initial circuit and connection work and the second to connect the wires after delivery and before the handover.
We recommend that you arrange for the electrician’s second trip to your site be after the spa delivery date in case of delays with the delivery.
If your spa has a SpaNet controller it can be used with single or three-phase power. The controller is configurable with the change of jumpers.
Single Zone Plunge Models
|15 amps||15 amps||15 amps|
Single Zone Pro Models
|32 amps||32 amps||32 amps|
Single Zone Extreme Models
|45 amps||45 amps||45 amps|
Hydrozone Pro Models
32 amps +
32 amps +
Hydrozone Extreme models
45 amps +
45 amps +
NOTE: The above assumes that an optional heat pump is fitted. All Dual Zone swim spas have 2 separate controllers and require individual electrical connections.
Wire placement for 32+ amp spas
When hard-wiring the spa, the electrician will typically drill a hole in the cabinet and run
conduit to connect the spa electrics. Please discuss where you would like this hole drilled
with your electrician.
Alternatively, if you are preparing a new base for your spa or installing onto a deck and would like to conceal the power, please follow these instructions:
See the reference section of this guide for the link to download the correct tech pack for your spa that shows where the power should enter the spa base.
Mark out where your spa will sit on the base with the correct dimensions specified in the tech pack.
You can have your electrician run conduit before the base is prepared so that when the spa is delivered the power will come from underneath the spa and be concealed.
Single zone Swim spas require 1 connection
Dual Zone Spas require 2 separate connections as each zone is operated by individual controllers. Eg. 15amps to the spa zone + 32amps to the Swim zone. Each zone must be on a separate circuit. It is not legal to split the power cable from 1 circuit to the 2 zones.
When the delivery driver arrives you will need to advise them of the power location and that they will need to prepare a hole in the base of the spa to accommodate the cable.
As every spa is different we cannot guarantee that every spa will accept this method of installation and you must refer to the tech pack for your spa.
If you have questions, please contact your sales person or start a live chat with our friendly support agents
Balance of payment
It can take one or two weeks after receiving the balance of your payment before we can schedule your delivery.
As soon as your product is ordered and arrives in our warehouse, full payment and acceptance of possession is required.
If you are not ready for delivery, we will hold your spa for up to 4 weeks. After the 4 weeks, you will be charged a storage fee of $75 per week for portable spas or a $300 per week for swim spas.
If possession of the spa will not be accepted within 8 weeks of its arrival Spa World reserves the right to re-sell the Spa and order a replacement for your order once given 8 weeks notice. If the product is already in our warehouse or a showroom floor model, payment in full must be made before delivery.
Payments can be made via credit card by visiting your local store or by contacting us. If you wish to pay over the phone by credit card, we charge a 1.1% surcharge.
Direct Deposits must be made in advance of the delivery to ensure funds have cleared.
Our Bank Account details are as follows:
Spa World Australia Pty Ltd
Account Number: 1025 1814
Please quote your surname or invoice number as your reference should you choose this option.
Taking delivery of your spa
When your spa arrives, our delivery team will be notified and they will contact you to arrange a suitable delivery date and time. The delivery teams duty is to deliver the spa as outlined previously in this guide, be sure to give clear instructions of where the spa is to be located.
Our delivery team will make one drop off. If they are required to come back to reposition the spa for any reason other than through fault of their own, an additional delivery fee will be charged.
Once the spa is in position, please sign to verify that you have received your spa.
Note: Upon delivery of your spa you should unwrap it immediately to avoid excessive heat build-up, even if you are not installing it straight away. Any damage caused by overheating is not covered by your warranty.
Note: Please keep the cover on at all times including while empty, especially if in direct sunlight. While empty and during extreme heat it is suggested to periodically vent spa in the evening by opening part of the cover to release built up heat.
If you have chosen to collect your spa from our nearest depot, or you have assigned a courier to collect it, you will be responsible for it as soon as it has left our warehouse. It is recommended that, even if you assign a courier to pick up the product, you are also present to inspect the goods at our warehouse to avoid any issues.
CAUTION: If you have to position the spa for some time before filling it, be sure to avoid direct sunlight on the shell by securely fitting and locking the hardcover in position. If you have instructed a courier to transport your goods, be sure to advise them to store the spa pool out of direct sunlight. Direct sunlight and excessive heat can damage the product, and this will not be covered by our warranty.
IMPORTANT: Before filling your spa, please read the instructions carefully. Most importantly,
please ensure that all barrel unions on either side of all pumps and your heater are securely tightened.
Once your electrician has hooked up the power for your spa and you are ready to fill it. Fill the spa to a level that is referred to in your user manual. In the unlikely event you notice any water coming from the spa, please stop filling it and contact us immediately.
For a complete set of operating instructions, please refer to the information pack that will
arrive with the spa or find the link at the back of this guide to download the manual for your spa model.
Any local delivery charge that has been included in the sale are for Spa World’s standard delivery with two people and a trolley. If the spa can be put into place with two people using only a trolley then there will be no extra charges.
If the delivery team arrives, and the spa cannot be put into place as described above, the delivery team will discuss options with you that may incur extra charges.
Deliveries to areas outside of the metropolitan areas may be completed by general carriers who will only deliver your spa to the kerb. If this is the case with your delivery, you will be responsible for arranging to have the spa moved into position.
|Note: To avoid disappointment at the time of delivery, please read the following
delivery access requirements carefully.
Delivery access requirements
Your salesperson should have discussed access requirements with you when you purchased your spa. In addition to the dimensions of the spa, you need to allow 300 mm of height for the trolley.
For example, if your spa is 2350 X 2350 X 930 mm and is to go on its side to the place where you want it, you must allow 2650 mm in height and at least 1 metre in width when measuring. If it needs to turn corners there must be an allowance for the width and also length.
Please contact your salesperson if you have any questions or concerns regarding delivery.
Delivery Requiring a Crane
Unless otherwise noted on your sales order you are responsible for the hiring, organizing and cost of the crane.
If access is difficult, a crane may be required. If you have ordered a swim spa, a crane will be required. The size of the crane required is dependent on your access and position of the spa.
Cranes are not as expensive as some would think and it is important to use the right crane for the job to avoid unnecessary costs. If you have not already discussed delivery access with your salesperson please do so as soon as possible.
Depending on the access you have, you may be able to crane the spa into position using a truck-mounted hiab. This type of crane delivery can be the most cost-efficient, however it requires the truck to be able to drive within an appropriate distance to the intended location of the spa. (Typically 5 metres).
Stand alone, truck mounted cranes will have a much larger reach. However, these cranes are often very wide, very heavy and many not be able to drive on a domestic driveway. It is very unlikely that a crane of this type will be able to operate from grass or 'off road', but some all terrain cranes are available.
In all cases please consult with your salesperson so that they can point you in the right direction. It is best to have everything arranged well before delivery to avoid delays.
|Note: It is virtually impossible to move a swim spa by hand. Once in position, it is
there to stay and so it is vital that it is placed in its final position whilst the
crane or hi-ab truck is on site.
Forms of Delivery
Depending on your access and size of spa there are a number of ways your spa can be delivered.
Metro Portable Delivery - Product up to 2.3 Square:
Delivery includes 2 people and a trolley. A clear pathway from your driveway is required. It is important to note that once on its side the spa becomes 1 metre wide, 2.3 metres long and up to 3 metres high including the trolly. You need to walk through your property from the driveway to the spa's final position with these measurements and any corner manoeuvring in mind.
NOTE: If in the event your delivery is non-standard, additional charges may apply. Please contact our delivery team if you wish to discuss this further on 1300 895 902 or email email@example.com .
Metro Swim Spa Delivery: Product larger than 2.3 Square & Swim Spa Product:
Delivery is included to your property, the product needs to be put into position with either a Hiab or Crane lift (Crane not Included unless specified on your Sales Order Confirmation). To trolley a Swim Spa or Large Spa into position is Non-Standard and needs to be quoted prior to delivery.
Out of Area Delivery:
Delivery outside Metropolitan areas may be completed by general carriers and will only deliver the product to the roadside kerb, you will need to have the product moved into position.
Non-Standard conditions include but are not limited to; steep surface gradient of property, steps, retainer walls, tight spaces, powerlines, narrow gate widths, low eaves or any delivery that involves inserting into decking. If the product cannot get into position because the access is not barrier-free and the product has to go back to the depot and be delivered at another date, a service fee, storage fee and an additional delivery fee will be charged. To prevent disappointment & unnecessary costs please contact your sales representative or delivery team prior to your delivery. Please email any photos & measurements to: firstname.lastname@example.org if you are unsure of your site access.
We recommend that your chosen crane company visit your property to assess the potential access, any potential access challenges and to ensure that the intended site is within safe reach.
While spas can often be lifted without spreader bars, this is at the discretion of the crane company and we insist that they are used for lifting swim spas.
It is the sole responsibility of the crane company to ensure that the spa is moved without damage and it is your responsibility to ensure that they are suitably insured for damage occurring to either your spa or your property. We cannot and will not be held responsible for any damage to person or property while the product is in the air or while the crane is operating.
External Heat Pump
Heat Pumps are optional and not compatible with all spas.
If you choose the optional heat pump:
- A heat pump can save up to 70% of the heating cost over an electric heater.
- Heat pumps can heat and cool.
- Heat pumps are optional and sold separately and are optional.
Heat Pump Installation Timing
Your spa must be filled and powered up before a technician can install the heat pump. The technician will be in contact with you to schedule the installation within two weeks of delivery. If your spa is not ready they will schedule your delivery at a later date. You can use the onboard heater of your spa to heat it prior to the installation of your heat pump.
|Note: Western Australia customers the heat pump is installed at the time of delivery|
Location of your Heat Pump
Please download the manual for your specific heat pump by clicking the link on the manual page at the end of this guide.
The heat pump must be installed at least 1 metre from the spa pool but not more than 2.5 meters from the circulation pump which is typically located under the touchpad end of the spa.
The heat pump must sit on either a concrete base or well-laid concrete paving stones. The most common solution is to pour a pad extension for the heat pump when the main pad is poured.
The heat pump moves a lot of air and so both the back and front of the heat pump must be completely unobstructed. The manufacturer recommends 300 mm at the back, 500 mm each side and 2.5 m to the front of the unit.
The heat pump is very quiet (49dB), but you should avoid placing your heat pump outside the bedroom window for example.
If you wish to avoid fencing your spa, the heat pumps plumbing should be fitted low to the ground so as not to be used as a step. Heat pumps should be secured to the concrete pad using dyna-bolts or similar.
Diagram of heat pump layout including measurements coming soon...
Heat Pump Installed In a Pit
The heat pump must be at least 1.2 metres from the edge of the swim
spa but no more than 3 metres away. The heat pump should be installed at the same level as the base of the swim spa. If your swim spa is being sunk into a pit, then the heat pump should be installed in the pit with its backside 300 mm off the edge of the pit, and the front side facing across the front side of the swim spa to ensure it has adequate air flow.
Add heat pump pit diagram coming soon...
General Heat Pump Connection
- Turn off spa and close shut off valves to the circulation pump and controller. (Marked 1 on
- Consult the Spa Net installation guide to connect power and control wire.
- Remove existing plumbing between circulation pump and S.V controller. (Marked 2
on the diagram)
- Fit the new 40 mm circulation pump union supplied and point it in the direction where
the heat pump will be located.
- Cut holes into the cabinet where the pipe will run into the heat pump, be sure to cut the
holes at a height that allows the pipes to remain even and supported on the cabinet.
- Run 40 mm pipe from the circulation pump to the inlet of the heat pump.
- From the outlet of the heat pump, run 40 mm pipe to the inlet of the S.V controller using the
supplied union to make the new connection.
NOTE: You must use PVC hard pipe on the outside of the spa, the flexible pipe may only be used internally.
- Open the shut-off valves. (Marked 1 on the diagram)
- Undo the top outlet on the heat pump to bleed air out of the system.
- Close it once water comes out and then switch on the spa.
- Make sure the circulation pump is flowing and is free of any airlocks.
- Depending on the installation, pure-zone filters may create a flow error, we suggest replacing this filter with a standard paper version
- 1 x circulation pump barrel union.
- 1 x 40 mm 90 Degree Street elbow.
- 1 x S.V barrel union.
Tools and parts required
- 40 mm or larger hole saw
- PVC Pipe Glue
- 40 mm hard pipe (The amount of pipe or fittings required will depend on your installation)
(Depending on the installation of your heat pump, your pure zone filter may need to be replaced with a paper filter, if you receive a flow error, shut down the spa and replace the pure zone with a paper filter before re-starting, if the problem persists please ring the service number)
SV Mini Heat Pump Connection
Add SV Mini Diagram coming soon
Most spas are gas heat compatible. Gas heaters are installed by a third party technician. Please talk to your salesperson for details.
Running costs for spas are impossible to predict accurately! There are a considerable amount of factors that will affect the cost of running your spa, such as:
- Volume of water
- Set temperature
- Ambient temperature (The temperature where your spa is placed)
- Location of spa (sheltered or exposed to the elements)
- Amount of pumps
- Usage of spa
- Insulation of spa
- Filtration settings
- Local electricity rates
- Spa usage during peak or off-peak electricity rates
The list goes on, and as you can see it is a complicated subject. There are ways to manage the running costs of your spa, so please do not hesitate to contact our customer service line for advice.
The heating time of your spa is also impossible to predict. Just like running costs there are many variables to consider, such as:
- Volume of water
- Heater element size
- Pool and ambient temperature
As a guideline, we can estimate that a standard spa pool of 1500 litres with a 3 kw heater element, will increase in temperature between 1-2 degrees per hour (cover on).
If you have a larger heater element such as 6 kw, you could obtain between 2-4 degrees per hour.
Heat pumps can significantly decrease heating time and reduce power consumption, however, your heat time will always be relevant to the volume of water and power available to heat the water.
Sinking your spa or swim spa into the ground
If you are planning to sink your spa into the ground, we strongly advise that you read on.
If this is not done properly it can be the equivalent of welding your car bonnet shut!
When excavating your hole, ensure that you allow an extra 500 mm from each side of the swim spa and an extra 1000 mm at the spa end for access to the equipment bay.
If a heat pump or pit drain is being installed below ground level, sufficient room must also be allowed for these items.
As such, a swim spa measuring 4 m x 2.3 m would require a hole that is 3.3 m x 5.5 m
The walls then have to be retained this can be done with timber, bricks or concrete. (Optional) Using a liquid filler, fill all the gaps in between the timber and then paint using a black seal waterproof paint. This will stop any seepage from the dirt into the pit.
Drainage of the pit needs to be fitted. A full-length drain should be used that either gravity drains to the outside of the pit, or drains into a sump with an automatic submersible pump fitted.
The base needs to be a concrete pad 150 mm thick. Make sure of your heights and what height you want the swim spa to finish so as to sit flush in relation to any decking.
Adequate ventilation is required if also installing an external heat pump. Please consult your third party contractor on local requirements before works start.
Once the swim spa is in position, you can complete the decking up to the spa.
Note: It is important that access is available to all sides and most importantly,
Note: Spa World does not recommend running any water filled PVC plumbing under the slab or through the slab. If leaks occur access or damage to equipment is not covered under warranty.
Portable spa specific information
IKON specific information
IKON spas must be moved using a crane or hi ab. Unlike most portable spas, it cannot be moved on its side so special consideration is required with regards to access and placement.
Hot spring specific Information
The ACE System is an optional upgrade specific to Hot Springs spas and must be installed after the spa is filled and commissioned. This work will be carried out by one of our technicians who will call to schedule the work.
The Hot Springs Stereo System is an optional upgrade and must be installed after the spa is filled and commissioned. This work will be carried out by one of our technicians who will call to schedule the work.
Swim Spa specific information
Swim Spa Power
For most, the reason for buying a swim spa is to be able to swim in it! As such, swim spas have 2 or more larger pumps, that drive the swim stream. When not in use, swim spas use surprisingly little power, however with the swim pumps on, this power draw increases and therefore adequate power supply is crucial to get the most from your swim spa.
Please see the reference section for your specific model to find the power requirements.
Please note that if you do not have the maximum power requirement available, the swim spa
will be set up so that the heater will turn down when one or more of the swim pumps are activated.
Within Australia and New Zealand, these will be single-phase power supplies, however, the swim spa can be configured to use either 2 or 3 phases if required.
Swim Spa Fencing Requirements
Whilst there is some variation from councils regarding fencing requirements for spas, you should assume that if you are installing your swim spa in ground or adding decking, the council will require a fence of 1.2 metres surrounding the spa.
This can often be avoided if the swim spa is installed above ground, as swim spas are generally more than 1.2 metres high. However, when installed above ground the council require that the steps are removable and there are no other items around the spa that can be used as a step. This includes heat pumps.
If you wish to avoid fencing your swim spa by leaving it completely above ground, the heat pump will need to be installed at least 1.2 m away from the side of the swim spa.
(this is a guideline only; please consult directly with your local council on your legal obligations regarding the installation of the swim spa)
Swim Spa Concrete Pad
When a swim spa is full and depending on the model it can often weigh in excess of 9 tonnes. As such, it needs a very firm base. We recommend 150 mm thick reinforced concrete.
Fastlane specific pre-delivery information