Getting Started
General Information
- How can I safely store and transport my new spa?
- How do thermostats work?
- Can I fill the swim section and leave the spa section empty?
- How are spa steps packaged when delivered?
- What type of hose can I use to drain my spa?
- What is the recommended temperature for my Spa Pool?
Product Decisions
Purchasing Process
- Do you have specials?
- Pool vs Swim Spa?
- How can I pay for my spa?
- How do I choose the right seating arrangement / spa shell design?
- How are your spas made?
- Where are your stores located?
Installation
- Do your spas come with a built in isolation switch?
- How do I measure the space required for my concrete slab?
- What is the measurement for the lip on a vortex spas?
- Where do I place the conduit for my vortex swim spa?
- How do I set up my SpaNet touchpad?
- How do I set up my HotSprings spa touchpad?
Delivery
- Who puts the latches on my new spa cabinet after delivery?
- Can I put my spa delivery on hold until I have prepared my property?
- How will I know when my spa has arrived and ready for delivery?
- Will the delivery contractor dispose of the spa packaging?
- Do I pay the delivery team on arrival?
- How can I transport my spa?
Water Quality
- What level of UV light do your UV Sanitizing system produce?
- What is BioGuard Perfect Balance used for?
- How do I maintain my HotSprings Tri X filter?
- Can I use Epsom or Magnesium salts in my spa?
- Can I use essential oils in my spa?
- Can I clean my purezone filter?
Spa Features
- Why does only one suction jet in the spa foot-well work?
- How do I set my touchpad if I have solar power?
- Why is my camlock filter difficult to install?
- What do the control valves operate in my spa?
- What is a Purezone filter?
- How do I use my Hot Springs ACE system?