Spa World Forms of Delivery Terms & Conditions

Metro Portable Delivery: Product up to 2.3 Square:

Delivery includes x2 people and a trolley. A clear pathway from your driveway is required, it is important to note that once on its side the spa becomes 1 metre wide, 3 metres long and 2.3 metres high. You need to walk through your property from the driveway to the spa's final position with these measurements and any corner manoeuvring in mind.

NOTE: If in the event your delivery is non standard, additional charges may apply. Please contact our delivery team if you wish to discuss this further on 1300 895 902 or email .

Metro Swim Spa Delivery: Product larger than 2.3 Square & Swim Spa Product:

Delivery is included to your property, the product needs to be put into position with either a Hiab or Crane lift (Crane not Included unless specified on your Sales Order Confirmation). To trolley a Swim Spa or Large Spa into position is Non-Standard and needs to be quoted prior to delivery.

Out of Area Delivery:

Delivery outside Metropolitan areas may be completed by general carriers and will only deliver the product to the roadside kerb, you will need to have the product moved into position.

Non Standard Delivery:

Non Standard conditions include but are not limited to; steep surface gradient of property, steps, retainer walls, tight spaces, powerlines, narrow gate widths, low eaves or any delivery that involves inserting into decking. NOTE: Additional non standard delivery fees may be charged if your delivery is non standard.

If the product cannot get into position because the access is not barrier free and the product has to go back to the depot and be delivered at another date, a service fee, storage fee and an additional delivery fee will be charged. To prevent disappointment & unnecessary costs please contact your sales representative or delivery team prior to your delivery. Please email any photos & measurements to: if you are unsure of your site access.

If payment is not received 48 hours prior to delivery, the delivery will be cancelled and a rescheduling fee may be charged.


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