This article is designed to provide all the information regarding your vortex spa warranty.
Download the Vortex Warranty Card
This article contains the following topics:
- Structural warranty
- Acrylic warranty
- Jet warranty
- Heater warranty
- Plumbing warranty
- Pump warranty
- Electronic Components warranty
- Air Blower warranty
- Thermoclad Cabinet warranty
- Wifi, audio system, ozone, UV, LED light(s) warranty
- External heat pump warranty
- Hardcover warranty
- Warranty Coverage
- Electrical connection
- Warranty exclusions
10 year non pro rata structural warranty
Vortex portable spas warrants the structure of the spa shell against
defects in workmanship and materials leading to water loss from the
spa for a period of 10 years from date of manufacture subject to the
limitations and conditions expressed in this warranty.
5 year acrylic warranty
Vortex spas warrants against the loss of water through the acrylic
surface of the spa shell for a period of 5 years from date of manufacture.
NB! Leaving your spa uncovered when not in use will void this portion of
5 year jet warranty
Vortex portable spas warrant the removable spa jets to be free of
manufacturing defects for a period of 5 years from date of manufacture.
This warranty excludes damage by grit, sand and improper water
chemistry causing corrosion of the part and is limited to supply of
replacement parts after the faulty part has been returned to Vortex
Spas for warranty inspection. NB! Leaking from jets is covered by the
plumbing warranty. NB! Laminar jets have a 1 year parts only warranty.
Exposure to sunlight caused by leaving the cover off an empty spa can
distort the jets and other fittings. This is not covered under warranty.
5 year heater warranty
Vortex spas warrants the heater element against defects in materials
and workmanship for a period of 5 years from date of manufacture.
After 1 year this warranty is limited to the supply of replacement parts
and excludes labour and freight costs. This warranty does not cover
damage to heaters caused by incorrect water balance resulting in the
heater being subjected to abrasive/acid water.
5 year plumbing warranty
Vortex spas warrants the plumbing piping and plumbing joints against
defects in materials and workmanship causing leaking for a period of 5
years from date of manufacture. After 1 year this warranty is limited to
the supply of replacement parts and excludes all labor and freight costs.
2 year pump warranty
Vortex spas warrants the water pumps against defects in materials
and workmanship for a period of 2 years from date of manufacture.
After 1 year this warranty is limited to the supply of replacement parts
and excludes all labour and freight costs. NB! Damage to the pump
motor caused incorrect chemical balance will not be covered under this
warranty. NB! Vortex spas reserves the right to request that the pump
be returned for assessment before it is replaced under this warranty.
2 year electronic components warranty
Vortex spas warrant electronic control systems against defects in
materials and workmanship for a period of 2 years from date of
manufacture. After 1 year the warranty is limited to the supply of
replacement parts after the product has been assessed by either
Vortex Spas or the relevant control system manufacturer.
1 year air blower warranty
Vortex spas warrant the air blower against defects in materials and
workmanship for a period of 1 year. NB! This warranty will become void
if the blower damage is caused by overfilling.
1 year thermoclad cabinet warranty
Vortex spas warrant the thermoclad spa cabinet against defects
in materials and workmanship for a period of 1 year from date of
manufacture. This warranty specifically covers the structural integrity of
the cabinet. The thermoclad spa cabinet finish is warranted to be free
from defects in materials and workmanship at the time of initial delivery.
Fading and weathering of the surface will occur naturally over time, and
are not considered defects.
1 year Wifi, audio system, ozone, UV, LED light(s) warranty.
Vortex Spas warrants the factory installed Wifi, audio system, UV
sanitiser, Ozone sanitiser and LED Light(s) assemblies, to be free from
defects in materials and workmanship for 1 year. The UV globe is a parts
only warranty, if it fails within the 1 year period, a replacement globe will
be sent out free of charge to be installed by the customer.
1 year external heat pump warranty
Vortex spas warrants the External Heat Pump to be free from defects in
materials and workmanship for 1 year.
Installation is to be carried out by a qualified contractor. Failure to do so will
immediately VOID this warranty. Vortex reserves the right to request the return
of the heat pump for assessment before it is replaced or repaired.
1 year spa hardcover warranty
Your Spa Cover is warranted for a period of 1 Year from the date of
delivery. This warranty applies only to the structural integrity of the cover
and the vinyl. Damage caused to stitching, straps or locks due to improper
use of the cover will not be covered under warranty. Disposal of any cover
replaced under warranty will be the owners responsibility.
Warranty coverage begins at the delivery date. Vortex spas only extends
this warranty to the original purchaser and only if the spa has been
purchased through an authorized Vortex spas reseller. Written notice of
the defect and proof of purchase must be provided to Vortex Spas or it’s
nominated representative within 14 days of the defect occurring. If the spa
is required to be returned to Vortex spas for rectification all freight costs
shall be pre paid by the customer. Repair or replacement of any defective
product is at the sole discretion of Vortex Spas. To action warranty service
contact the authorized Vortex Spas reseller you purchased from. If you are
unable to obtain satisfactory service from your reseller written notification
must be provided to Vortex Spas within 14 days of the defect occurring.
Vortex Spas will pay the travel costs of the service agent for the first 40km
from their base. Any further travel charges shall be the responsibility of the
All electrical connections must be carried out by a qualified electrical
contractor. Failure to do so will immediately VOID this warranty. The spa
must be connected to a dedicated MAINS electrical supply circuit protected
by a compliant earth leakage circuit breaker safety switch. NB! Vortex Spas
reserves the right to ask for proof that the spa has been installed by a
1. Damage resulting from improper water maintenance or chemical dispenser.
2. Damage from operating the spa above 45°C.
3. Damaged caused by clogged filters.
4. Damage caused to spa surface by improper use of spa cover and
excessive exposure to sunlight.
5. Acts of God.
6. Damage caused by not installing spa on sufficient hard level surface.
7. Damage caused by incorrect electrical installation, brownouts, voltage
spikes or operating spa out of +/- 10% of voltage range.
8. Warranty is not extended to filter cartridges, head rests, pump seals or
9. Commercial use reduces all warranties to maximum 6 months.
10. Damage caused by relocation of the spa from its original installed location.
11. The spa’s cover is warranted to be free defects at time of delivery.
12. Damage by termites.
13. Damage caused by flooding.
14. Damage caused by third party carriers.
15. Damage to frame caused by unrepaired leakage.
16. Heat damage caused by failing to unwrap upon delivery.
This warranty is the only warranty offered by Vortex spas and excludes
any other implied or oral undertakings. Except as described above, this
warranty does not cover defects or damage due to normal wear and tear,
improper installation, alteration without Vortex spas’ prior written consent,
accident, acts of God, misuse, abuse, commercial or industrial use, use of
an accessory not approved by Vortex Spas, failure to follow Vortex Spas’
Pre-Delivery Instructions or Owner’s Manual, or repairs made or attempted
by anyone other than an authorized representative of Vortex Spas. Vortex
Spas or its agents will not be liable for any incidental or consequential loss
or injury. Vortex Spas will not be liable for costs associated with but not
limited to building alterations, removal costs, delivery costs or labour costs
associated with the replacement of a spa.
Note: It is important that the barrel unions connecting the major components to the plumbing system are checked and tightened regularly. Failure to do so may affect your warranty. Check your user manual for further information.