This article is designed to provide all the information regarding your vortex spa warranty.
Download the Vortex Warranty Card
This article contains the following topics:/hc/article_attachments/360001248836/VortexWarranty31OCT18Web.pdf
- Structural warranty
- Acrylic warranty
- Jet warranty
- Heater warranty
- Plumbing warranty
- Pump warranty
- Electronic Components warranty
- Air Blower warranty
- Thermoclad Cabinet warranty
- Wifi, audio system, ozone, UV, LED light(s) warranty
- Warranty Coverage
- 1 year external heat pump warranty
- 1 year spa hardcover warranty
- Electrical connection
- Warranty exclusions
10 year non pro rata structural warranty
Vortex portable spas warrants the structure of the spa shell against defects in
workmanship and materials leading to water loss from the spa for a period of
10 years from date of manufacture subject to the limitations and conditions
expressed in this warranty
5 year acrylic warranty
Vortex spas warrants against the loss of water through the acrylic surface of
the spa shell for a period of 5 years from date of manufacture. Leaving your
spa uncovered when not in use will void this portion of your warranty.
5 year jet warranty
Vortex portable spas warrant the removable spa jets to be free of
manufacturing defects for a period of 5 years from date of manufacture. This
warranty excludes damage by grit, sand and improper water chemistry causing
corrosion of the part and is limited to supply of replacement parts after the
faulty part has been returned to Vortex Spas for warranty inspection. Leaking
from jets is covered by the plumbing warranty.
5 year heater warranty
Vortex spas warrants the heater element against defects in materials and
workmanship for a period of 5 years from date of manufacture. After 1 year
this warranty is limited to the supply of replacement parts and excludes
labour and freight costs. This warranty does not cover damage to heaters
caused by incorrect water balance resulting in the heater being subjected to
5 year plumbing warranty
Vortex spas warrants the plumbing piping and plumbing joints against defects
in materials and workmanship causing leaking for a period of 5 years from
date of manufacture. After 1 year this warranty is limited to the supply of
replacement parts and excludes all labor and freight costs.
2 year pump warranty
Vortex spas warrants the water pumps against defects in materials and
workmanship for a period of 2 years from date of manufacture. After 1 year
this warranty is limited to the supply of replacement parts and excludes all
labour and freight costs. Damage to the pump motor caused incorrect
chemical balance will not be covered under this warranty. Vortex spas
reserves the right to request that the pump be returned for assessment
before it is replaced under this warranty
2 year electronic components warranty
Vortex spas warrant electronic control systems against defects in materials
and workmanship for a period of 2 years from date of manufacture. After
1 year the warranty is limited to the supply of replacement parts after the
product has been assessed by either Vortex Spas or the relevant control
1 year air blower warranty
Vortex spas warrant the air blower against defects in materials and
workmanship for a period of 1 year.
1 year thermoclad cabinet warranty
Vortex spas warrant the thermoclad spa cabinet against defects in materials
and workmanship for a period of 1 year from date of manufacture. This
warranty specifically covers the structural integrity of the cabinet. The
thermoclad spa cabinet finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time, and are not considered defects
1 year Wifi, audio system, ozone, UV, LED light(s) warranty.
Vortex Spas warrants the factory installed TV, audio system, UV sanitiser,
Ozone sanitiser and LED Light(s) assemblies, to be free from defects in
materials and workmanship for 1 year. The UV globe is a parts only warranty,
if it fails within the 1 year period, a replacement globe will be sent out free of
charge to be installed by the customer.
1 year external heat pump warranty
Vortex spas warrants the External Heat Pump to be free from defects in
materials and workmanship for 1 year.
Installation is to be carried out by a qualified contractor. Failure to do so will
immediately VOID this warranty. Vortex reserves the right to request the return
of the heat pump for assessment before it is replaced or repaired.
1 year spa hardcover warranty
Your Spa Cover is warranted for a period of 1 Year from the date of
delivery. This warranty applies only to the structural integrity of the cover
and the vinyl. Damage caused to stitching, straps or locks due to improper
use of the cover will not be covered under warranty. Disposal of any cover
replaced under warranty will be the owners responsibility
Warranty coverage begins at the delivery date. Vortex spas only extends this
warranty to the original purchaser and only if the spa has been purchased through an authorized Vortex spas reseller. Written notice of the defect
and proof of purchase must be provided to Vortex Spas or it’s nominated
representative within 14 days of the defect occurring. If the spa is required
to be returned to Vortex spas for rectification all freight costs shall be pre
paid by the customer. Repair or replacement of any defective product is at
the sole discretion of Vortex Spas. To action warranty service contact the
authorized Vortex Spas reseller you purchased from. If you are unable to
obtain satisfactory service from your reseller written notification must be
provided to Vortex Spas within 14 days of the defect occurring. Vortex Spas
will pay the travel costs of the service agent for the first 40km from their
base. Any further travel charges shall be the responsibility of the spa owner.
All electrical connections must be carried out by a qualified electrical
contractor. Failure to do so will immediately VOID this warranty. The spa
must be connected to a dedicated MAINS electrical supply circuit protected
by a compliant earth leakage circuit breaker safety switch. Vortex Spas
reserves the right to ask for proof that the spa has been installed by a
1. Damage resulting from improper water maintenance or chemical dispenser.
2. Damage from operating the spa above 45°C.
3. Damage caused by clogged filters.
4. Damage caused to spa surface by improper use of spa cover and
excessive exposure to sunlight.
5. Acts of God.
6. Damage caused by not installing spa on sufficient hard, level surface.
7. Damage caused by incorrect electrical installation, brownouts, voltage
spikes or operating spa out of +/- 10% of voltage range.
8. Warranty is not extended to filter cartridges, head rests, pump seals or
9. Commercial use reduces all warranties to maximum 6 months.
10. Damage caused by relocation of the spa from its original installed location.
11.The spa’s cover is warranted to be free defects at time of delivery.
12. Damage by termites.
13. Damage caused by flooding.
This warranty is the only warranty offered by Vortex spas and excludes any
other implied or oral undertakings. Except as described above, this warranty
does not cover defects or damage due to normal wear and tear, improper
installation, alteration without Vortex spas’ prior written consent, accident,
acts of God, misuse, abuse, commercial or industrial use, use of an accessory
not approved by Vortex Spas, failure to follow Vortex Spas’ Pre-Delivery
Instructions or Owner’s Manual, or repairs made or attempted by anyone
other than an authorized representative of Vortex Spas. Vortex Spas or its
agents will not be liable for any incidental or consequential loss or injury.
Vortex Spas will not be liable for costs associated with but not limited to
building alterations, removal costs, delivery costs or labour costs associated
with the replacement of a spa
Compensation for any other reasonably foreseeable loss or damage
“Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to
a major failure”.
THIS WARRANTY NOT VALID UNLESS REGISTERED WITHIN 14 DAYS
Or send to the following address:
VORTEX SPAS, P.O. BOX 7162 REDHEAD N.S.W. 2290 AUSTRALIA. Customers outside of Australia and New Zealand, please return the registration slip to the store at which you purchased this product.
Note: It is important that the barrel unions connecting the major components to the plumbing system are checked and tightened regularly. Failure to do so may affect your warranty. Check your user manual for further information.